Q1: Who are we?

A1: Pentasmart integrates R&D, production and sales, which is specialized in personal health-care products from individual body massage application (head, eye, neck, back, knee, leg, foot, etc.) to therapeutic device (lumbar traction device, etc.). 

Q2: Are you a trading company or factory?

A2: We are factory, but we have export right to export directly.

Q3: Do you accept OEM&ODM?

A3: Yes, we provide OEM&ODM service.

Q4: What is your MOQ?

A4: 1000 PCS. 

Q5: How about your after-service?

A5: We have product guarantee for 1 year.

Q6: Does your products get the certification?

A6: Yes, we got the FCC, CE, ROHS,KC, PSE etc. 

Q7: What is your price term and what kind of payments you can accept?

A7: Our price term is FOB, and we accept T/T, Credit Card, Western Union and Trade Assurance Order. 

Q8: What is the shipping method? And do you have the cooperated shipping company?

A8: Yes, we have cooperated with the professional shipping company, and small orders can ship by Express(DHL, UPS, FEDEX), and big orders can ship by sea.

Q9: How long it takes to ship 1 sample to my country?

A9: Regular samples will be sent within 5 days, and the delivery time of customized samples will be extended according to specific requirements.

Q10: Is sample free of charge?

A10: No, you need to prepay the sample costs and freight before order. But we will deduct the sample fee in your future order.

Q11: How can we guarantee the product quality?

A11: We have a pre-production sample before mass production, and have a final inspection before shipment. Moreover, we have the laboratory to test full functions before shipment.